We use USPS to ensure packages are delivered and provide detailed tracking. If a package is stated to be delivered by usps, we cannot issue refunds or replacements for a lost or undelivered package.
You are welcome to reach out to USPS for further information on their policies and tracking information.
Social Media Policy
If there is an issue with your order, please contact us directly via email, direct message, or on site messaging system. We do not know there is a problem with an order if you do not tell us. Commenting on a post does not help us resolve the situation.