RETURNS & CANCELATIONS
COVID-19 UPDATE: production time has been significantly slower. As many companies are struggling to fulfill orders in a quick manner, we are working hard to fulfill orders as soon as possible. We appreciate your patience and thank you for supporting us during this time.
If you would like to cancel your order, please send us an email at:
Please include your name, order number, date placed and reason for cancelation. We will do our best to work with our fulfillment center to cancel your order.
If your order has already been fulfilled or shipped, we are no longer able to cancel your order and you will have to place a return once you receive your product.
If you would like to return an order or item, please send us an email at firstname.lastname@example.org.
we will email you the adress to have the return sent to
COD orders will not be accepted
Please provide your order number, name, item(s) you wish to return and reason why. We will work to have your item returned and provide you a refund as soon as possible.
If an item has already been worn or changed in any way, we will not be able to issue a return and refund to the item.
please review the sizing chart urged to review in its descriptions and checkout
masks, socks and hair products are non-returnable, as this could be a health concern.
items that are specified "non returnable" are also non eligible for a return
if a product has been worn/ tags have been removed, you may not return the product
you will have 30 days to contact us for a return.
items that are currently discontinued or state no returns, are not eligible for returns
if a product is received for return and it has obvious wear, tags removed, stains of any type, odor of any type (body odor, perfume, smoke etc.) this will not be accepted- and a refund will not be granted
Gracealyn.com is not responsible for your package after we have handed it over to USPS.
The customer is responsible for submitting the correct address for an order.
Gracealyn.com is not responsible for correcting your delivery adress. We will mail the package to the adress provided. If this is not your home adress, but is the adress you submitted with your order, we will not refund you for the items, as we mailed them where you requested when submitting your order.
Gracealyn is not responsible for retrieving the package from the adress that you submitted, if it is not what you meant. Our best advice would be to contact the wrong adress you submitted with your order and kindly ask to stay in touch if they receive your package.
Gracealyn is not responsible for packages after we have handed it over to USPS. We are not responsible for lost, undeliverable or returned packages.
if an address is not correct, and the order has already been shipped, we are not able to change it and no longer responsible.
we use USPS to ensure packages are delivered and provided with detailed tracking. If a package is stated to be delivered by usps, we cannot issue refunds or replacements for a lost or undelivered package.
You are welcome to reach out to USPS for further information on their policies and tracking information.
SOCIAL MEDIA POLICY
if there is an issue with your order, please contact us directly via email, direct message or on site messaging system. We do not know there is a problem with an order if you do not tell us. Commenting on a post does not help us resolve the situation.