Returns, Refund and Cancellations
Gracealyn Return, Cancellation & Shipping Policy
Please review all product descriptions, sizing information, and the policies below carefully before placing your order.
Cancellations
If you need to request a cancellation, please email Info@Gracealyn.com as soon as possible with your name and order number.
Orders may only be canceled before they have entered production, been fulfilled, or shipped.
Because many Gracealyn items are made or fulfilled specifically for your order, once an order has entered production, been fulfilled, or shipped, it cannot be canceled or refunded.
Submitting a cancellation request does not guarantee that your order can be canceled.
Returns & Exchanges
All sales are final. Gracealyn does not accept returns or exchanges unless an item arrives damaged, defective, or you receive an incorrect item.
Please review the product description and size chart before ordering. Customers are responsible for selecting the correct size, color, style, and other product options at checkout. We cannot offer refunds or exchanges for incorrect sizing or changes of mind.
If you receive an item that is damaged, defective, or incorrect, please email Info@Gracealyn.com within 14 days of delivery.
Please include:
- Your name
- Order number
- A description of the issue
- Clear photos of the item and the issue
We will review your request and provide next steps if your order qualifies.
Do not send an item back without contacting us first. Unauthorized returns may not be accepted or refunded.
If a return is approved for a reason other than an error by Gracealyn, the customer is responsible for purchasing and paying for the return shipping label. Original shipping charges are non-refundable.
Approved refunds will be issued to the original payment method used to place the order.
Items that have been worn, washed, altered, stained, damaged after delivery, or have had their tags removed are not eligible for a refund or replacement.
Shipping & Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Once an order has been fulfilled or shipped, we cannot guarantee that the shipping address can be changed.
Gracealyn is not responsible for orders delivered to an incorrect address provided by the customer. Orders will be shipped to the address submitted at checkout.
If you notice an address error before your order ships, please contact Info@Gracealyn.com immediately. We will make every reasonable effort to assist, but address changes cannot be guaranteed once an order has entered fulfillment or production.
Lost, Delayed or Delivered Packages
Once an order has been transferred to the shipping carrier, delivery timing and tracking updates are managed by the carrier.
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier using your tracking number.
Gracealyn is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided with the order.
If your package appears to be lost in transit or has not arrived by the expected delivery date, please email Info@Gracealyn.com within 30 days of the expected delivery date so we can review the situation.
Returned or Undeliverable Packages
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue outside of Gracealyn’s control, additional shipping charges may be required to resend the order.
Gracealyn is not responsible for additional shipping costs resulting from an incorrect address provided at checkout or an undeliverable package.
Order Issues
Please inspect your order when it arrives.
Any damaged, defective, missing, or incorrect items must be reported to Info@Gracealyn.com within 14 days of delivery.
Claims submitted after this period may not be eligible for a replacement or refund.
Social Media
If you have an issue with an order, please contact us directly so we can help resolve it.
The best way to receive assistance is by emailing Info@Gracealyn.com with your name and order number. You may also contact us through our direct messaging or website messaging systems.
Comments left on social media posts are not considered official customer-service requests and may not be seen by our support team.
Questions?
For questions regarding an existing order, please contact:
Info@Gracealyn.com
Please include your name and order number so we can assist you as quickly as possible.